We verify the identity of our players, monitor transactions and report suspicious activity to prevent money laundering. Lucky Spins applies international anti-money-laundering standards and a Know Your Customer procedure, built to counter illegal activity such as money laundering, terrorist financing and fraud. Identity verification is a built-in part of using the platform.
This is not a formality for its own sake. These checks protect players, keep the platform clean and are a condition of our licence. Below we set out what we do and what it means for you.
What the policy is for
We apply strict internal controls and meet our legal obligations to detect and prevent financial crime. Our main aims are simple to state:
- Identify and monitor suspicious financial activity
- Confirm the origin of funds deposited into player accounts
- Report suspicious or high-risk activity to the competent authorities
- Close accounts where illegal use is suspected
Each of these exists because prevention beats reaction. Catching a problem at the point of deposit protects everyone, including the player whose account might otherwise be hijacked. None of it is meant to slow down ordinary play.
The verification procedure
To meet the applicable rules, we verify every player’s identity at registration or during account checks. The procedure rests on a limited set of documents:
- A valid photo ID, passport, national card or driving licence
- Proof of address, such as a utility bill from the last three months
- Additional documents where the risk level or transaction volume calls for them
Giving accurate information from the start speeds things up, and it rarely needs repeating once done. Where a manual review is required, it can take a little longer, and we tell you rather than leave you guessing. Verification protects your account as much as the platform.
What you agree to
By using Lucky Spins, you accept a few clear commitments. They are not hidden in fine print and follow directly from the rules we operate under:
- Comply with applicable laws and our internal anti-money-laundering procedures
- Confirm that deposited funds come from legitimate sources
- Provide any document requested during verification
- Accept a temporary account suspension if illegal activity is suspected
A suspension during a review is a precaution, not a verdict. It lets us look into a point properly rather than ignore it, and a legitimate account is restored once the review is done. Co-operation shortens that process.
Data handling and monitoring
We keep all verification records securely, in line with data protection law. Account activity is reviewed regularly, and as part of that we do the following:
- Compare personal data against international watchlists
- Document verification results for any regulatory audit
- Apply enhanced monitoring to higher-risk profiles
Each step is logged so the process can be verified if needed. The operator, White Star B.V., is incorporated in Curacao under number 153150, and payments may be processed through a facilities provider, Privado Ltd., registered in Cyprus under number HE 417876. How your data is handled more broadly is set out in our privacy policy.
Oversight and licence
Lucky Spins operates under a licence from the Curacao Gaming Control Board, number OGL/2023/159/0076, and our procedures follow from those terms. This is an international licence, and it is worth being precise: in Canada, gambling is regulated province by province, and a Curacao licence is not a Canadian or provincial one.
We say this plainly, because honesty about regulation goes hand in hand with honesty about compliance. Any question about the checks described here can go to our support, and we would rather explain a step than leave you wondering why it exists. The service is for people aged 18 and over, or the legal age in your province.
