A question about your account, a withdrawal in progress, a bonus that has not landed or a verification under way? The Lucky Spins team reads every message that comes in. Most emails get a reply within 24 hours, written by a person rather than an automated system.
How to reach us
- Customer support: [email protected] for anything about your account, payments or the games
- Partners and affiliates: [email protected] for co-operation enquiries
Email suits the more detailed questions best, so name the subject of your request and we can route it straight to the right department. Support enquiries are answered within 24 hours. For affiliates the reply time can vary with the complexity of the request, since each one is reviewed properly before we respond.
Before you write
Write from the email address registered to your account, as it speeds up verification. Never send your password or full payment details by email, because we never ask for them. The more specific your message, the faster and sharper the reply.
What to include
A concrete message gets a quicker and more useful answer than a general one. If your query is about a specific transaction, a few details help us settle it in one go:
- The email address on your account, so we can find the case fast
- A short description of the situation in a sentence or two
- A screenshot, if the issue is something visible on screen
With those in hand, support can get straight to the point instead of trading several messages to gather the basics. We never ask for your password or full card number, so there is no need to send either. The rest we can sort out in the reply.
What we can and cannot help with
Questions about your account, deposits, withdrawals and verification are handled directly by support. We give no legal or tax advice, and we cannot decide whether gambling is permitted in your situation, which stays yours to check. For anything about your own gambling, the responsible gaming page shows where to find free help in Canada.
Our address
6030 88 St NW #215, Edmonton, AB T6E 6G4, Canada. This is a correspondence address with no counter for visitors, so please arrange any visit by email in advance.
